EFEKTIVITAS PEMANFAATAN APLIKASI LOKET VIRTUAL DI MASA PANDEMI COVID-19 DALAM PELAYANAN PERTANAHAN DI KANTOR PERTANAHAN KOTA ADMINISTRASI JAKARTA PUSAT

TOTO SUDRAJAT, 17263085 (2021) EFEKTIVITAS PEMANFAATAN APLIKASI LOKET VIRTUAL DI MASA PANDEMI COVID-19 DALAM PELAYANAN PERTANAHAN DI KANTOR PERTANAHAN KOTA ADMINISTRASI JAKARTA PUSAT. Diploma thesis, Sekolah Tinggi Pertanahan Nasional.

Preview

Text TOTO SUDRAJAT_M_2021_1.pdf Download (347kB) | Preview

Abstract

The need for excellent service in the era of the Covid-19 pandemic in Indonesia, especially in big cities, is felt very urgently after the implementation of the PSBB and WFH policies. The use of the web-based virtual Loket Application is one solution to answer obstacles in the new era of land services during the Covid-19 pandemic. The purpose of this study was to determine the application of the web-based Loket Virtual application at the Central Jakarta Administration City office, to determine the public's response and the effect of the application of the Virtual Counter Application on land services at the Central Jakarta Administration City Land Office. This study uses mix methods. This strategy is a strategy in which the researcher combines the data found from one method with another method. Analysis of obstacles and solutions as well as the effectiveness of the application of the Virtual Counter application in this case using descriptive analytical data analysis techniques, namely a method that serves to describe or provide an overview of the object under study through data or samples that have been collected as they are without analyzing and making applicable conclusions. for public. The sample used was 50 respondents from a total of 60 users registered on the Virtual Counter Application, as well as 8 types of land services that were considered urgent at the Central Jakarta Administration City Land Office. The instrument of this research is a questionnaire with a Likert scale of 1-4. This analysis uses interview data and simulation data as well as observations on the use of the Virtual Counter application. The results of this study indicate that the application of a web-based Virtual Counter Application in the Central Jakarta City Administration Office begins with socialization and training related to the application and then continues with the implementation of the application. In the process of implementing the application, there are several obstacles, including, the Virtual Counter application cannot be operated optimally on smartphones, the number of training participants and socialization is limited due to the Covid-19 pandemic and the Virtual Counter application has not been integrated with the Land Office Computerized system so that it feels less than optimal. Analysis of the effectiveness of the Virtual Counter at the Central Jakarta Administration City Land Office by 80.17% of 50 respondents, so it can be said that the application of the web-based Virtual Counter Application is very effective, especially during the current Covid-19 Pandemic. In addition, land services on the web-based Virtual Counter application at the Central Jakarta Administration City Land Office are minimized following the types of services that are most often used. Keywords: Effectiveness, Virtual Counter Application, Covid-19 Pandemic

Actions (login required)

View Item