Penerapan "Layanan Tanpa Lama" Bagi MAsyarakat Di Kantor Pertanahan Kota Surakarta

Istiqomah Antika Putri, 19283304 (2024) Penerapan "Layanan Tanpa Lama" Bagi MAsyarakat Di Kantor Pertanahan Kota Surakarta. Diploma thesis, Sekolah Tinggi Pertanahan NAsional.

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Abstract

Negative community stigma about land services that are convoluted and long queues have resulted in the community demanding improvements in land services. Land Office of Surakarta City made efforts to improve land services by creating a service innovation, namely Service Without Lama (LANTALA). This innovation is an innovation in the transition of land rights by optimizing the LOKETKU Electronic Application. This paper purposes to determine and analyze the application of LANTALA, supporting factors and inhibiting factors as well as community response through the five dimensions of service quality and the results of the Community Satisfaction Index (IKM) in PERMENPAN RB Number 14 of 2017. This research uses qualitative research methods with a descriptive approach complemented by statistical illustrations in the form of numbers. The interview informants were 15 people and the number of the respondents of the closed questionnaire was 30 people, selected purposively. The data consisted of: (1) Primary data, obtained from interviews, observations, and filling out closed questionnaires; (2) Secondary data, in the form of documents, video testimonials, and social media related to LANTALA. While data analysis uses qualitative data analysis techniques. The results of this research show that LANTALA has fulfilled various aspects in the characteristics of innovation so that this innovation is considered successfully implemented. The supporting factors of LANTALA innovation are from the officers, organizations, and agencies of Surakarta City BPN that work together. Meanwhile, inhibiting factors come from server disruptions and administrative disruptions that can be overcome by the Surakarta City BPN. Meanwhile, the community response resulted that LANTALA fulfills the five dimensions of service quality supported by the results of IKM processing which obtained a value of 84.15 which is in the interval 76.61 - 88.30, the results of the LANTALA Innovation value fall into the "Good" category. Keyword: Public Service, Innovation, Land, Community Response, Layanan Tanpa Lama

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