TINGKAT KEPUASAN MASYARAKAT TERHADAP LAYANAN SERTIPIKAT JEMPUT DI TEMPAT (LASERJET) DI KANTOR PERTANAHAN KABUPATEN BADUNG PROVINSI BALI (STUDI KASUS DESA BENOA)

DZULHIDAYAH KINANGGI, 21303830 (2025) TINGKAT KEPUASAN MASYARAKAT TERHADAP LAYANAN SERTIPIKAT JEMPUT DI TEMPAT (LASERJET) DI KANTOR PERTANAHAN KABUPATEN BADUNG PROVINSI BALI (STUDI KASUS DESA BENOA). Diploma thesis, Sekolah Tinggi Pertanahan Nasional.

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Abstract

The Land Office plays a crucial role in managing and issuing land certificates to provide legal certainty. However, improving these services often faces challenges such as complicated bureaucracy, inadequate technological infrastructure, and a lack of public outreach. To address this, the Badung Regency Land Office launched an innovative program called "Layanan Sertipikat Jemput di Tempat" (LaSerJet). This service is designed to simplify the process for the public regarding roya (cancellation of mortgage rights) and the conversion of Hak Guna Bangunan (Right to Build) to Hak Milik (Right of Ownership) by having officers directly visit the community's location. As of the time of this research, there have been no comprehensive studies specifically measuring public satisfaction with the LaSerJet service. A general Community Satisfaction Index (IKM) survey in January 2025 gave the Badung Regency Land Office an "excellent" rating, but this survey did not specifically focus on the LaSerJet service. This research aims to determine the level of public satisfaction with the LASERJET service. This study uses a descriptive quantitative method, collecting data through questionnaires from community members in Benoa Village who have used the service. The research findings indicate that the LASERJET service received a Community Satisfaction Index (IKM) score of 87.376, which is categorized as "Baik" (Good). While the overall service in Benoa Village is good, there is a need to evaluate and improve the service completion time aspect to better meet public expectations. Keywords: Innovation, Service, LASERJET, Satisfaction.

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