ANALISIS KEPUASAN MASYARAKAT TERHADAP ALIH MEDIA PELAYANAN PERALIHAN HAK DI KANTOR PERTANAHAN KABUPATEN SLEMAN

NADYA PUTRI PERMATASARI, 22314470 (2026) ANALISIS KEPUASAN MASYARAKAT TERHADAP ALIH MEDIA PELAYANAN PERALIHAN HAK DI KANTOR PERTANAHAN KABUPATEN SLEMAN. Diploma thesis, Politeknik Agraria STPN.

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Abstract

Land title transfer services are part of the digital transformation of land services through the implementation of electronic certificates to improve the effectiveness, efficiency, and security of land data. This study aims to analyze the level of public satisfaction and identify supporting and inhibiting factors in land title transfer services at the Sleman Regency Land Office. The method used was a mixed method with quantitative and qualitative approaches. Data collection was conducted through questionnaires, interviews, and documentation. The quantitative analysis used the Public Satisfaction Index (IKM) based on Ministerial Regulation of Administrative and Bureaucratic Reform (PermenPANRB) Number 14 of 2017, while the qualitative analysis used the 5M approach to identify supporting and inhibiting factors, encompassing people, money, materials, machines, and methods, through the stages of data reduction, data presentation, and conclusion drawing. The results showed an IKM score of 74.8, categorized as less than satisfied. This was due to inhibiting factors including high workload, limited budget and infrastructure, server disruptions, and changes to the service system. Furthermore, supporting factors included employee competence, infrastructure, and digital technology. Keywords: Media Conversion; Land Services; Community Satisfaction; Digitalization.

Item Type: Thesis (Diploma)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD29 Pertanahan
Divisions: Prodi Diploma IV Pertanahan
Depositing User: yosep ka perpus
Date Deposited: 01 Sep 2026 05:48
Last Modified: 01 Sep 2026 05:48
URI: http://repository.stpn.ac.id/id/eprint/4916

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