DIFA RAHMANISFUL LAILI, 22314098 (2026) EFEKTIVITAS INOVASI ROYA LAYANAN LIMA MENIT (RALALI) DI KANTOR PERTANAHAN KABUPATEN SUKOHARJO. Diploma thesis, Politeknik Agraria STPN.
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Abstract
Mortgage discharge (roya) is one of the land services with a consistently high volume of applications among the public. To accelerate this process, the Sukoharjo District Land Office implemented the Five-Minute Mortgage Discharge Service (RALALI), an innovation that removes the mortgage right (Hak Tanggungan) within a five-minute target time, counted from the moment the Non-Tax State Revenue (PNBP) payment is received. This study aims to describe the implementation of the RALALI innovation and to measure its level of effectiveness based on service users' assessments. The research employed a descriptive approach using a mixed-methods design, combining qualitative analysis to describe service implementation with descriptive quantitative analysis based on a Likert-scale questionnaire to measure effectiveness. Informants were selected through purposive sampling, while questionnaire respondents were determined using saturated sampling of all RALALI service users during the research period. The findings show that RALALI implementation has run in accordance with the established mechanism, beginning with document submission, document verification, PNBP payment, media transfer, and concluding with electronic signing and issuance of the electronic certificate and is supported by the dimensions of communication, resources, disposition, and bureaucratic structure. However, obstacles remain, particularly electronic system disruptions. Effectiveness measurement based on five indicators (program comprehension, target accuracy, timeliness, goal achievement, and tangible change) yielded an overall average score of 3.275, or 81.89%, placing the service in the "effective" category, with timeliness recording the lowest score (78.55%). These results indicate that the RALALI innovation has been effective in accelerating and improving the quality of mortgage discharge services at the Sukoharjo District Land Office, although further improvements are still needed in electronic system stability to achieve more optimal service delivery. Keywords: effectiveness, public service innovation, mortgage discharge (roya), RALALI, land services
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD29 Pertanahan |
| Divisions: | Prodi Diploma IV Pertanahan |
| Depositing User: | yosep ka perpus |
| Date Deposited: | 07 Sep 2026 03:36 |
| Last Modified: | 07 Sep 2026 03:36 |
| URI: | http://repository.stpn.ac.id/id/eprint/4934 |
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