LITERASI DIGITAL PENGGUNA LAYANAN PERTANAHAN TERHADAP IMPLEMENTASI APLIKASI ANTREAN ONLINE DI KANTOR PERTANAHAN KOTA SEMARANG

ADINDA ARISMA WARDHANI, 22314085 (2026) LITERASI DIGITAL PENGGUNA LAYANAN PERTANAHAN TERHADAP IMPLEMENTASI APLIKASI ANTREAN ONLINE DI KANTOR PERTANAHAN KOTA SEMARANG. Diploma thesis, Politeknik Agraria STPN.

Text Adinda Arisma Wardhani_22314085.pdf Download (3MB)

Abstract

The Semarang City Land Office implements two online queue platforms, namely the Lentera Application and the Sentuh Tanahku Application. The main issue in this study is the parallel operation of two systems with different functions, which creates implementation dynamics and reflects variations in users’ understanding and digital literacy. This study aims to analyze the dynamics and problems of implementing both applications and to describe users’ digital literacy in utilizing the online queue service. This research uses a descriptive qualitative method. Data were collected through interviews, observation, and documentation involving 17 informants consisting of 6 service users, 3 notary/PPAT staff, and 8 land office officers. Informants were selected using purposive sampling based on their direct involvement in the online queue service. Data analysis followed the Miles and Huberman interactive model. The implementation dynamics and problems were analyzed using George C. Edwards III’s implementation theory, while digital literacy was analyzed using Paul Gilster’s theory operationalized through four pillars of the Indonesian Ministry of Communication and Informatics. The results show that implementation dynamics are indicated by changes in the number of service requests and a reduction in physical queues after the adoption of digital services. The main problems are influenced by low socialization and differences in users’ understanding of the system. The Lentera Application functions as a web-based pre-service system for notary/PPAT staff, while Sentuh Tanahku is used for obtaining service booking codes. Users’ digital literacy varies across Digital Skill, Digital Safety, Digital Ethics, and Digital Culture indicators, so the assessment is based on each indicator rather than a single category. The success of digital transformation is influenced by user capability, institutional support, and system effectiveness. Keywords: dynamics, problems, digital literacy, online queue, Lentera, Sentuh Tanahku, land services

Item Type:	Thesis (Diploma)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD29 Pertanahan
Divisions:	Prodi Diploma IV Pertanahan
Depositing User:	yosep ka perpus
Date Deposited:	14 Sep 2026 02:06
Last Modified:	14 Sep 2026 02:06
URI:	http://repository.stpn.ac.id/id/eprint/4971

Actions (login required)

View Item