CARISSA PUTRI A, 22314181 (2026) PENGARUH KEPUASAN KERJA PEGAWAI TERHADAP KUALITAS PELAYANAN PERTANAHAN DI KANTOR PERTANAHAN KABUPATEN LAMPUNG SELATAN. Diploma thesis, Politeknik Agraria STPN.
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Abstract
Land services are one of the essential forms of public services that play an important role in providing legal certainty over community land rights. The quality of land services is not only determined by the systems and procedures implemented but is also influenced by human resources as the service providers. One factor that is believed to affect service quality is employee job satisfaction. This study aims to examine the effect of employee job satisfaction on the quality of land services at the Land Office of South Lampung Regency. Job satisfaction was measured using the Job Descriptive Index (JDI) dimensions, which include the work itself, salary, promotion opportunities, supervision, and co-workers. Meanwhile, service quality was measured using the SERVQUAL dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. This study employed a quantitative approach using a survey method. Data were collected through questionnaires distributed to 100 employees of the South Lampung Land Office selected through purposive sampling. Responses were measured using a five-point Likert scale and analyzed using descriptive quantitative analysis and ordinal logistic regression. Ordinal logistic regression was chosen because the dependent variable was measured on an ordinal scale, making it suitable for examining the influence of employee job satisfaction on the quality of land services. The results indicate that both employee job satisfaction and the quality of land services are categorized as good. The ordinal logistic regression analysis shows that the research model is appropriate and that employee job satisfaction has a significant effect on the quality of land services at the South Lampung Land Office. These findings suggest that higher levels of employee job satisfaction are associated with better service quality provided to the public. Therefore, improving employee job satisfaction should be considered an important strategy for enhancing the quality of public services in the land administration sector. Keywords: Job Satisfaction, Service Quality, Land Services, Job Descriptive Index (JDI), SERVQUAL, Ordinal Logistic Regression.
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD29 Pertanahan |
| Divisions: | Prodi Diploma IV Pertanahan |
| Depositing User: | yosep ka perpus |
| Date Deposited: | 15 Sep 2026 02:32 |
| Last Modified: | 15 Sep 2026 02:32 |
| URI: | http://repository.stpn.ac.id/id/eprint/4987 |
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