EMIR FATHURRAHMAN AL MUCHTARY, 22314186 (2026) PENGARUH KOMPETENSI DAN MOTIVASI TERHADAP KUALITAS PELAYANAN PEGAWAI (STUDI: DINAS PERTANAHAN DAN TATA RUANG KABUPATEN BANTUL). Diploma thesis, Politeknik Agraria STPN.
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Abstract
The quality of employee service in government agencies is one of the important indicators in the success of public services. The Land and Spatial Planning Office of Bantul Regency, as an agency that interacts directly with the community, is required to provide fast, accurate, and professional services. Based on the report from the 2020 Public Satisfaction Survey (SKM), the SKM value of the Land and Spatial Planning Office of Bantul Regency was 85.91, which is included in the good category but has not yet reached the very good category, so there is still room for improvement in service quality. Employee competence and motivation are suspected to be factors that influence this condition. This study aims to determine the effect of competence and motivation on the quality of service of employees of the Land and Spatial Planning Office of Bantul Regency, both partially and simultaneously. This study uses a quantitative method with an explanatory research approach. The population and sample of this study were all 38 employees of the Land and Spatial Planning Office of Bantul Regency using a five-level Likert scale. Data analysis used validity and reliability tests, classical assumptions, multiple linear regression, T-test, F-test, and coefficient of determination with the help of SPSS. The results of the study indicate that competence and motivation have a positive and significant effect on the quality of employee service with a significance value of 0.005 < 0.05. Motivation also has a positive and significant effect on the quality of employee service with a significance value of 0.016 < 0.05. Simultaneously, competence and motivation have a positive and significant effect on the quality of employee service with a significance value of the F test of 0.000 < 0.05. The regression equation obtained is Y = 7.876 + 0.445 + 0.360. The coefficient of determination value of 0.689 indicates that competence and motivation are able to explain the influence on the quality of employee service by 68.9%, while the remaining 31.1% is influenced by other factors outside this study. Keywords: Competence, Motivation, Employee Service Quality, Land and Spatial Planning Office.
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD29 Pertanahan |
| Divisions: | Prodi Diploma IV Pertanahan |
| Depositing User: | yosep ka perpus |
| Date Deposited: | 15 Sep 2026 02:55 |
| Last Modified: | 15 Sep 2026 02:55 |
| URI: | http://repository.stpn.ac.id/id/eprint/4990 |
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