EFEKTIVITAS PROGRAM LAYANAN SULTAN TARU SEBAGAI INOVASI PELAYANAN PUBLIK BERBASIS DIGITAL DI KANTOR PERTANAHAN KOTA TANGERANG SELATAN

RHAADYA NAUFAL ALFADJRI, 22314255 (2026) EFEKTIVITAS PROGRAM LAYANAN SULTAN TARU SEBAGAI INOVASI PELAYANAN PUBLIK BERBASIS DIGITAL DI KANTOR PERTANAHAN KOTA TANGERANG SELATAN. Diploma thesis, Politeknik Agraria STPN.

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Abstract

Advances in information technology are driving government agencies to deliver innovative public services that are more effective, efficient, and easily accessible to the public. One such innovation is the SULTAN TARU Program, implemented by the South Tangerang City Land Office as a digital-based land consultation service. This study aims to determine the effectiveness of the SULTAN TARU Program as a digital-based public service innovation and identify factors influencing its implementation. This study used a descriptive quantitative method, collecting data through distributing questionnaires to SULTAN TARU service users. The results indicate that the SULTAN TARU Program has been highly effective in improving the quality of land services through ease of access, increased service efficiency, and increased public satisfaction. The program's effectiveness is supported by ease of use, clarity of program objectives, information technology support, and responsiveness of staff in providing services. Therefore, the SULTAN TARU Program can be a digital-based public service innovation that contributes to realizing higher-quality, responsive, and community-oriented land services. Keywords : Effectiveness, Public Service, Digital Innovation, SULTAN TARU, Land Services.

Item Type:	Thesis (Diploma)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD29 Pertanahan
Divisions:	Prodi Diploma IV Pertanahan
Depositing User:	yosep ka perpus
Date Deposited:	15 Sep 2026 04:08
Last Modified:	15 Sep 2026 04:08
URI:	http://repository.stpn.ac.id/id/eprint/4997

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