LUTFIA DWI ROSIANI, 22314415 (2026) PENGARUH PELAYANAN ELEKTRONIK TERHADAP PENINGKATAN KUALITAS PELAYANAN PUBLIK DI KANTOR PERTANAHAN KABUPATEN BOYOLALI. Diploma thesis, Politeknik Agraria STPN.
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Abstract
The implementation of electronic services is one of the government's digital transformation efforts to improve the effectiveness, efficiency, transparency, and quality of public services. This study aims to analyze the effect of electronic services on improving the quality of public services at the Boyolali Regency Land Office. This research employed a quantitative approach using a survey method. The population consisted of users of land administration services at the Boyolali Regency Land Office. A total of 134 respondents were selected using the Slovin formula. Data were collected through questionnaires measured on a Likert scale and analyzed using validity tests, reliability tests, classical assumption tests, simple linear regression analysis, coefficient of determination, and t-test. The findings indicate that electronic services have a positive and significant effect on the quality of public services. The coefficient of determination (R2) is 0.311, indicating that electronic services explain 31.1% of the variation in public service quality, while the remaining 68.9% is influenced by other factors outside the scope of this study. The hypothesis testing results show that the calculated t-value (7.717) is greater than the critical t-value (1.978), with a significance value of 0.000 (p < 0.05), confirming that electronic services significantly affect public service quality. These findings suggest that the better the implementation of electronic services, the higher the perceived quality of public services. The results support the Technology Acceptance Model (TAM) and SERVQUAL theory, which explain that perceived usefulness and ease of use of technology contribute to improving the quality of public services. Keywords: electronic services, land service digitalization, public service quality, Technology Acceptance Model, SERVQUAL.
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD29 Pertanahan |
| Divisions: | Prodi Diploma IV Pertanahan |
| Depositing User: | yosep ka perpus |
| Date Deposited: | 28 Sep 2026 02:36 |
| Last Modified: | 28 Sep 2026 02:36 |
| URI: | http://repository.stpn.ac.id/id/eprint/5104 |
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