SALSABILA KARISSA, 22314389 (2026) ANALISIS TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN PERTANAHAN MELALUI PROGRAM PELAYANAN TANAH AKHIR PEKAN (PELATARAN) DI KANTOR PERTANAHAN KOTA TEGAL. Diploma thesis, Politeknik Agraria STPN.
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Abstract
The Weekend Land Service Program (PELATARAN) is an innovation in land services implemented on Saturdays and Sundays to provide easier access to land services for people who have limited time during working days. This study aims to analyze the effectiveness of the PELATARAN Program, the accessibility of information services, and the level of community satisfaction with land services in terms of program effectiveness and information accessibility. This study employed a quantitative method with a descriptive-verificative approach. Data were collected through questionnaires distributed to 50 respondents who had used the PELATARAN service at the Tegal City Land Office. The data were analyzed using descriptive statistics and multiple linear regression with the assistance of IBM SPSS Statistics 26. The results showed that the effectiveness of the PELATARAN Program was categorized as good, with a mean score of 18.04. The accessibility of information services was also categorized as good, with a mean score of 18.34, while community satisfaction was categorized as good, with a mean score of 22.42. The results of multiple linear regression analysis indicated that the effectiveness of the PELATARAN Program had a positive and significant effect on community satisfaction, with a regression coefficient of 0.500, a t-value of 7.104, and a significance value of 0.000. The accessibility of information services also had a positive and significant effect on community satisfaction, with a regression coefficient of 0.476, a t-value of 6.349, and a significance value of 0.000. Simultaneously, both variables had a positive and significant effect on community satisfaction, as indicated by an F-value of 77.898 and a significance value of 0.000. The coefficient of determination (R2) of 0.768 indicates that the effectiveness of the PELATARAN Program and the accessibility of information services jointly explain 76.8% of the variation in community satisfaction, while the remaining 23.2% is influenced by other factors outside the research model. Therefore, the more effectively the PELATARAN Program is implemented and the easier it is for the community to access service information, the higher the level of community satisfaction with land services at the Tegal City Land Office. Keywords: PELATARAN, Program Effectiveness, Information Service Accessibility, Community Satisfaction, Land Services.
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD29 Pertanahan |
| Divisions: | Prodi Diploma IV Pertanahan |
| Depositing User: | yosep ka perpus |
| Date Deposited: | 27 Oct 2026 07:25 |
| Last Modified: | 27 Oct 2026 07:25 |
| URI: | http://repository.stpn.ac.id/id/eprint/5289 |
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