TINGKAT KEPUASAN MASYARAKAT TERHADAP SERTIPIKAT ELEKTRONIK : TINJAUAN DARI ASPEK KEAMANAN DAN AKSESIBILITAS DI KANTOR PERTANAHAN KOTA TANGERANG

LUHUR QALBI ZHORGY, 21303887 (2025) TINGKAT KEPUASAN MASYARAKAT TERHADAP SERTIPIKAT ELEKTRONIK : TINJAUAN DARI ASPEK KEAMANAN DAN AKSESIBILITAS DI KANTOR PERTANAHAN KOTA TANGERANG. Diploma thesis, Sekolah Tinggi Pertanahan Nasional.

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Abstract

This study aims to analyze the level of public satisfaction with the use of electronic land certificates at the Land Office of Tangerang City, focusing on two main variables: security and accessibility. The background of this research is driven by the digital transformation in land services, which seeks to enhance efficiency, transparency, and convenience in public service delivery. In this context, understanding public perceptions and satisfaction is essential to evaluate the success of the policy implementation. The researcher employed a quantitative approach using a survey method by distributing questionnaires to recipients of electronic land certificate services. The instrument consisted of statements measured using a five-point Likert scale, covering indicators related to security, accessibility, and overall satisfaction. The collected data were analyzed using multiple linear regression to determine the influence of the independent variables on public satisfaction as the dependent variable. The research also included instrument validation and reliability testing to ensure data accuracy. The results indicate that both security and accessibility significantly affect public satisfaction. However, accessibility shows a stronger influence than security, as reflected by a regression coefficient of 0.418, a t-value of 5.113, and a significance level below 0.05. These findings suggest that ease of access, availability of information, and service speed are key factors influencing satisfaction with the electronic land certificate service at the Tangerang City Land Office. This research provides valuable insights for improving digital-based public services in the land affairs sector. Keywords: Electronic Certificate, Public Satisfaction, Security, Accessibility, Land Services, Digital Transformation

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